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Outside the Patient's Door

Apr 20, 2023

If you treat people like a process, they feel it.

There's no shortage of hospitals or businesses that have a great facilities, and the right processes in place, but if you don’t treat employees like human beings, all of that is worthless.

In this episode, James Cox, CEO of Arkansas Continued Care Hospital, shares some...


Apr 6, 2023

Rio Grande Hospital in Del Norte, Colorado serves a population of 10,000 people in the wintertime, but in the summer, that population increases to 30,000 due to vacationing Texans.

Beyond the need to make sure they’re serving patients well is the need for prioritizing inclusivity and breaking down barriers so everyone...